Home > KMS > Apology for Not Meeting Customer Expectations with the Cube Rate Reveal & Customer Conference Written Inquiry Answers

Apology for Not Meeting Customer Expectations with the Cube Rate Reveal & Customer Conference Written Inquiry Answers

Information

Two new notices today. The first is the Apology for Not Meeting Customer Expectations with the Cube Rate Reveal, which is a message from Director Won-ki about how they didn’t release sufficient information and the compensation plan they have prepared with the user advisory group.

The second is the Customer Conference Written Inquiry Answers which is an update to the Suggestions Notice Board from before, talking about their thoughts on 275 new questions.

Apology for Not Meeting Customer Expectations with the Cube Rate Reveal

This is MapleStory’s director Kang Won-ki.

In March, we released the cube potential reset logic and detailed rates, and in that time, we released insufficient information and were not able to consider or meet our customer’s expectations. We sincerely apologize to our customers for any disappointment that we caused.

When we added Legendary potential in August 2011, we applied update logic when considering future game balance. We apologize for the inconvenience and disappointment to the many customers who love MapleStory because we couldn’t provide detailed information. As the General Director of MapleStory, I would like to apologize once again.

Not long ago, we started the user advisory group to make a better MapleStory. They suggested a compensation plan which would convey the meaning of apology to the many customers who believe in the future of MapleStory and are waiting for it. Accordingly, the following compensation plan has been prepared. We have humbly accepted this compensation plan and would like to take this opportunity to once again sincerely apologize to our customers. In the future, we promise to be a trustworthy game above all else.

1. Nexon Cash will be given to all customers who have used Cubes in the past 2 years.

< All Worlds>

  • Nexon IDs who used Red/Black/Additional Cubes in the past 2 years (March 1, 2019 ~ March 5, 2021) will be given Nexon Cash.
    • However, used Cubes that were purchased without using Nexon Cash, Maple Points, or Mileage will not be included. (ex. Cubes acquired from event rewards are not included. Since Cubes purchased from the Maple Auction were originally purchased with Nexon Cash, they will be included.)
    • In Reboot World, Cubes purchased with Mileage will also be included in the Nexon Cash payment.
    • The limit of 2 years has been set because of our game usage record retention period. We request your understanding for the restricted period.
    • Nexon Cash in decimal points will be given after being rounded up.
  • Based on the total number of individual Red, Black, and Additional Cubes used, you will be given a certain percentage of each Cube’s regular Cash Shop selling price.
    • Number of cubes of each type used in the past 2 years x Cube regular selling price x Cube type ratio
    • If a Cube was purchased using combined Mileage or a discount sale price was applied, the payment amount will be calculated based on the regular selling price. (ex. even if you purchased Black Cubes using 30% Mileage, the ratio will be applied based on 2,200 Nexon Cash, the regular selling price of a Black Cube.)
  • The Nexon Cash ratio given out is the same as the chance of getting potential such as ‘boss boss’, ‘ied ied’, ‘drop drop’ for each Cube in the last 2 years. For Additional Cubes, the chance of these potentials appearing is lower, so a lower ratio than Red and Black Cubes will be applied.
    • Red Cube: 1.1%
    • Black Cube: 0.8%
    • Additional Cube: 0.2%

<Reboot World>

  • Characters who used Red/Black Cubes in the past 2 years (March 1, 2019 ~ March 5, 2021) will be given mesos.
    • However, used Cubes that were purchased without using mesos will not be included. (ex. Cubes acquired from event rewards are not included.)
    • The limit of 2 years has been set because of our game usage record retention period. We request your understanding for the restricted period.
  • Based on the total number of individual Red, Black, and Additional Cubes used, you will be given a certain percentage of each Cube’s regular Cash Shop selling price.
    • Number of cubes of each type used in the past 2 years x Cube regular selling price x Cube type ratio
  • The meso ratio given out is the same as the chance of getting potential such as ‘boss boss’, ‘ied ied’, ‘drop drop’ for each Cube in the last 2 years.
    • Red Cube: 1.1%
    • Black Cube: 0.8%

<Common to All Worlds>

  • If we considered free in-game Cubes within the compensation range, even if was given in untradeable form, we expected that the impact on the game economy would be increased due to things like recreating items through spec ups so we excluded them.
  • Reboot World can purchase Cubes using mesos and Mileage in the Cash Shop so the means of acquisition are limited compared to normal worlds, and because of the world’s characteristic of items being untradeable, we included them in the compensation plan.
  • It will take some time to accurately organize and verify the exact payment targets and amounts of Nexon Cash and Reboot World mesos. As soon as the payment timing is determined, we will inform you through a separate notice.

2. On behalf of ‘all MapleStory users’, we will donate to social activities that require help.

  • We will contribute socially on behalf of everyone who cherishes MapleStory, and going forward, MapleStory will develop together with everyone.
  • The scale of our social contribution is meant to express our apology for not meeting customer expectations. We are planning a total of 5 billion won, which exceeds the total amount of Nexon Cash that will be paid to Nexon IDs that have used Cubes in the past 2 years.
  • We are considering appropriate methods to make our contribution in various ways. We will proceed with a method that reflects the opinions of our customers as much as possible.

We don’t think that this apology will relieve the inconvenience and disappointment that you have felt all at once. Therefore, our development team will work as hard as possible so that our customers can be proud of playing MapleStory, even if it takes many years.

Please look forward to the path that we will take together with MapleStory in the future.

Sincerely,
MapleStory Director Kang Won-ki

Customer Conference Written Inquiry Answers

Hello, this is MapleStory.

We have completed the answers to the questions submitted in writing at the customer conference on April 11.

You can see the content of the questions, our answers, and the schedule in the [Conference Suggestions Notice Board > Conference Written Inquiries]

We apologize that we took this long. We will do our best to become a Maplestory that always listens to your voices.

Thank you.

There are a grand total of 275 questions which they answered. You can see them all yourself on the site using the link above, it’s the second tab at the top. Obviously, I’m not going to translate all 275 lol, but I think you can get the general idea of most of it just by using Google Translate. 

I will however post a list of the things I think are most interesting and actually have scheduled dates (rather than a lot of other things which simply say that they will review them). I might have missed some bigger things so please let me know in the comments if you have any specific questions.

  • Cubes and Other Probability Type Items
    • The Final Figuration Colour Change Ticket has 341 possibilities and the Metal Armor Camouflage Conversion Chip has 360 possibilities. Each colour has an equal probability.
  • Guild Content
    • There will be a Flag Race reorganization in June.
    • There will be a Sharenian Underground Waterway reorganization in June.
    • A way to check guild content participation will be added in June.
    • Noblesse SP will be given for absolute guild content points to reduce deviation, and new ways to get Noblesse SP will be added in 2021.
    • A Noblesse skill hotkey will be added in June.
    • The ability to include a message when applying for a guild will be added in June.
    • A feature to turn the guild member log on notice on/off will be added in June.
    • There are no plans for in-game voice chat (including for guilds).
  • The Seed
    • There will be a Seed reward reorganization in 2021.
  • Reboot
    • The Reboot passive’s boss equipment drop rate applies to all equipment other than Absolabs and Arcane Shade equipment.
    • They will improve the ability to get the 7 Monster Park badges in September.
  • Content
    • There are no plans to release the other Cygnus Knight chief knights.
    • The ways to acquire Mileage (including from boss content) will be improved in 2021.
  • Story
    • A Story Skip feature that lets you skip story content if you have already cleared that content in your account before will be added.
    • There are no plans to add a Story Replay feature as it is currently too difficult to implement.
  • Convenience
    • You will be able to open the Union UI in boss entry waiting maps in June.
    • You will be able to craft Core Gemstones in bulk from V Matrix Core Fragments in 2021.
    • An option that lets you choose the colours for different chat messages will be added in July.

Categories: KMS Tags: , , , , , ,
  1. Anonymous
    May 14, 2021 at 1:24 pm

    first

  2. Anonymous
    May 14, 2021 at 2:56 pm

    More free stuff 🤭😍🤔?

  3. Felipe
    May 14, 2021 at 5:20 pm

    I’m just wondering who asked them about the other Cygnus Knights Chiefs..I always found Mihile was a weird add..I mean, playing as NPC? Just let us play as Chief Stan then!
    lol jokes appart, Im happy they are starting to listen to players..
    Just wish they had more focus on classes creations. We still missing 3 sengoku classes, and there is probably many others..
    And I would LOVE if they stop removing content like mobs and equipments when they revamp areas.

    Keep the good work Man! 😀

    • Anonymous
      May 14, 2021 at 11:01 pm

      There are quite a few opinions at the kms that they want about the other Knight Commander. But they overlook this, Mikhail, a job that wasn’t planned to come out in the first place, was launched to cover up a series of incidents at kms.

      • Anonymous
        May 19, 2021 at 1:24 am

        What incidents?

    • Bayklo
      May 15, 2021 at 3:09 pm

      Mihile should have replaced the original Dawn Warrior. He was released before the Knights rework so maybe that was the plan but due to its low popularity that was dropped. Personally I consider that the 5 chief knights should be the actual jobs of the Cygnus branch. I always liked them over the idea of simply playing a random knight amidst the Cygnus army.

  4. Mbryan
    May 14, 2021 at 7:30 pm

    Hi, what is mileage?

    • Just
      May 15, 2021 at 12:03 am

      Reward points name of kms.

  5. Bayklo
    May 15, 2021 at 3:14 pm

    MS requires more than mere compensations. It requires changes. It’s absurdly RNG based for almost every damn thing. Scroll, cubes, star force, flames, bonus pots. Finishing an item can take an eternity, and there are at least 20 to get. I’d much prefer they don’t give compensations but instead removed some of the garbage lines you get when you are cubing.

  6. Anonymous
    May 17, 2021 at 7:41 pm

    0.2% LMAO

  7. Anonymous
    May 19, 2021 at 2:34 pm

    WHERE IS THE CLASS DAMAGE BALANCES, roughly equivalent gear in terms of sf/lines of % stat/scrolling when that is similar or equal in terms of gear… the damage differences between classes should be much closer than it is right now… it is appauling.

    • Anonymous
      May 19, 2021 at 2:39 pm

      of the 20 packs of 30 bpot cubes i purchased over the last 2 years… 600×0.002= 1.2 bpot cubes hahaha… keep it

  8. Anonymous
    May 24, 2021 at 8:54 pm

    Hate MS1, PSO2NGS is my new best friend.

  9. Anonymous
    June 8, 2021 at 5:59 pm

    Does the Reboot drop rate change apply to Pitch Boss set?

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